Get Support / Answers to Frequently Asked Questions

If you are in need of support with your purchase, having trouble downloading a workshop or need general assistance, please first review the answers below to our most Frequently Asked Questions.  Then if you still need help, please follow the link to contact us for further assistance.

Looking for a video class or product? Search our Website...

Frequently Asked Questions

Q: “I purchased a class and need access.”
A: Visit your “My Account” page by using the tab in the menu or clicking the link.

Q: “I want to change my password or update my personal information.”
A: Visit your “My Account” page by using the tab in the menu or clicking the link.

Q: “I have a suggestion for a video class.”
A: We are excited you are enjoying this platform and welcome your suggestions. Please use the form below to reach us.

Q: “I need to download my purchase and the link period has expired.”
A: Why not Watch Online!  It’s the best way to view and offers higher quality video and the ability to stream to your favorite device.

Download permissions expire after 30 days, however we may in some cases refresh your download permissions if you contact us with the email address and sales order for the product you need access to. (Please use the form below.)

Contact Us

Please use this form to contact us. We respond to inquiries within 24 hours in most cases.